Here to help
A little help, when you need it.
Find an answer below, or contact the team behind Reference.
A watch was identified incorrectly
Open the watch in your Index and choose Manage watch, then Edit watch details. You can correct the brand, model or reference. During identification, an additional photo can help distinguish watches that look alike. A suggested reference is not proof of authenticity.
A photo is taking longer than expected
Keep your internet connection available and reopen Capture history to check the result. Processing can continue after you leave the capture screen. If a result needs attention, follow the recovery or retry action shown in the app.
Restoring Reference Pro
Sign in to the same Reference account and use the Apple or Google account that made the purchase. Open Settings, Reference Pro, then Restore purchases. If membership still does not appear, contact us with the store receipt or transaction ID; omit payment details.
Cancelling a subscription
Manage or cancel your subscription in your Apple or Google account settings. Uninstalling Reference or deleting your Reference account does not cancel billing. Your store provides the renewal date and refund options.
A post is waiting for review
Wrist checks and comments become visible after moderation. A pending post has not been published. You can review your own posts and remove one you no longer wish to share.
Privacy or account access
Your Index and wear history are private. Use Settings to export your collection or delete your account. If you cannot sign in, use account recovery on the sign-in screen or contact us from your account email.
Talk to us
Include your Reference handle, device and a short description of what happened. Never send your password or payment card details.
Email Referencesupport@getreference.app